Effective Date: 27-Apr-2024
Last Updated: 27-Apr-2024

We are so happy you made a purchase. It is our sincere desire that your purchase meets all of your expectations.

Digital Products

Because downloadable products can’t be returned once downloaded, we typically can’t offer refunds except when required by law.

However, we understand that sometimes plans change. If you haven’t downloaded your purchase yet and would like a refund, just let us know, and we’ll be happy to process it for you.

Resume/Cover Letter Service

If you’re unsatisfied with your order, please email us immediately info@careercoachgigi.com so that we can resolve your concerns. We do not offer cancellations or refunds unless otherwise agreed at our sole discretion. Absolutely no refund will be granted after five (5) days following the order completion date, No exception. Immediately after an order is placed, we start on your order by analyzing the content on the online form and begin drafting the customized documents. For this reason, we are unable to offer refunds for requests made two (2) or more hours after an order is placed. However, customers requesting a refund within two (2) hours of placing an order will receive a full refund.

Satisfaction Guarantee

We are committed to crafting the perfect resume for you. That’s why we offer unlimited revisions until you’re happy with the final product.

Turnaround Time

We typically deliver your resume within 5-7 business days. However, for complex resumes requiring more attention to detail, we may take a bit longer. Your satisfaction is our priority, so we’ll never rush the process at the expense of quality.

Need it Fast?

We offer a rush service to get your resume back in 1-2 business days for an additional $35 fee.

This revision emphasizes your commitment to customer satisfaction and the quality of your work. It also clarifies the turnaround time for rush orders.

Your Satisfaction Matters

• Questions & Revisions: We encourage your feedback! If you have questions or suggestions, we’ll work closely with you to ensure you’re delighted with the final product.
• Quality & On-Time Delivery: We guarantee high-quality work delivered within the promised timeframe.
• Didn’t Land an Interview? Though we can’t guarantee interview results, if you don’t receive an interview request within 30 days after receiving your completed order (up to 35 days after purchase), we’ll happily collaborate on further revisions (excluding copy-pasted edits).
• Quality Concerns: If you’re unsatisfied with quality, please provide specific examples explaining your concerns. We may request additional information to investigate your issue.
• Right to Deny: We reserve the right to deny refund requests.

Notification of Refund/Satisfaction Guarantee Statement Changes

We may update this Refund/Satisfaction Guarantee statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our practices.

Coaching Services/Mock Interview Services

If you have paid in advance and cancelled your service at least 24 hours in advance, please contact us by email or phone and we will provide a full refund. For cancellations less than 24 hours from the scheduled service, a $35 cancellation fee will be deducted from your refund.

Job placement depends on various factors. However, a strong resume  and interview preparation is crucial.

****PLEASE NOTE, WE DO NOT GUARANTEE THAT YOU WILL RECEIVE A JOB OFFER******